Kainen terms of use
Last updated: November 14, 2026 · Version française
In short
- Kainen is in early access: everything is free for now. You will never be charged without your express agreement.
- Your content is yours. We use it only to provide Kainen to you.
- For information about your employees that you enter, we act as your service provider (section 6).
- Keep your own exports of what matters to you.
- You can delete your account at any time.
1. Who we are and what these terms cover
Kainen is an online tool for mapping, analysing and improving processes, offered at kainen.io and app.kainen.io by Kainen ("we"; contact: support@kainen.io). These terms are the contract between us and you ("you"). If you use Kainen for an organisation, you confirm you are authorised to bind it.
By creating an account you accept these terms and our privacy policy. We keep the date and version of your acceptance.
2. Language
These terms were first presented to you in French. You may expressly choose this English version; that choice is recorded. If the versions differ, the French version prevails.
3. Early access and price
- During early access every feature is offered free of charge.
- Paid plans will be offered later. We will tell you at least 30 days in advance. Nothing will be charged unless you choose a paid plan yourself; you will then be able to cancel it online in one step.
- Features may change during early access. We may apply reasonable limits (for example a maximum number of new maps or imports per hour) to protect the service.
4. Your account
- Give accurate information and confirm your email.
- An account is for one person. Keep your password confidential; you are responsible for what is done with your account.
- Tell us promptly at support@kainen.io if you think your account was used without your agreement.
- You must be at least 18.
5. Your content
- You keep all your rights in what you create in Kainen (maps, boards, comments, exported files).
- You allow us only to host it, copy it into our backups, sync it and show it to the people you share it with, solely to provide Kainen to you. We do not sell it, use it for advertising or disclose it to anyone else, unless the law requires it.
- You are responsible for your content and for the rights needed to use it.
- Sharing. You choose who sees your maps. Anyone holding a view link sees the whole map, rates and costs included. Links expire after 30 days by default and you can revoke them.
6. Personal information you enter (processing on your behalf)
When you enter information about other people in Kainen, for example your employees (name, job title, email, hourly rate), the following applies:
- Roles. Your organisation (or you) stays responsible for that information under the law. We act as a service provider, on your behalf.
- Limited use. We use that information only to provide Kainen as you choose (display, calculate, share with the people you name, back up). Never for our own purposes.
- Confidentiality. Only the founder, as administrator, can access it, and only to run, secure or support the service, or at your request. Anyone who helps us would be bound to confidentiality.
- Security. We apply the measures described on our Security page.
- Providers. We use the providers listed on the Security page. We add a provider to the list before it receives any data; you can then stop using Kainen and export your data.
- Location. Data is hosted in Toronto (Canada). Any other communication outside Quebec is listed in the privacy policy.
- Requests from the people concerned. If a person asks us for access to or correction of their information, we pass the request to you and help you answer it (you can correct or delete that information directly in your maps).
- Incidents. If a confidentiality incident affects that information, we tell you without undue delay and give you what you need to assess the risk and, where needed, notify the Commission d'accès à l'information and the people concerned.
- End of service. You can export your data at any time. When a map or your account is deleted, the data is destroyed after 30 days in the trash, then leaves our backups within the next 30 days.
- Your commitments. You enter only the information needed, you inform the people concerned under your own rules, and you do not put sensitive information (health, personal financial data, etc.) in free-text fields.
- Questions. We answer your reasonable questions about this processing at support@kainen.io.
7. Acceptable use
You agree not to:
- use Kainen for an illegal activity, or to store content that is illegal or infringes someone else's rights;
- try to access other people's data, get around access controls or limits, or test security other than under our reporting policy;
- overload the service, scrape it automatically or introduce malicious code;
- resell access to Kainen without our written agreement.
8. Availability and backups
We make reasonable efforts to keep Kainen available and your data safe (see our Security page). During early access no service level is guaranteed. Interruptions can happen for maintenance or for reasons outside our control. Export important maps regularly (.kainen.json file).
9. Suspension and ending
- You can stop using Kainen and delete your account at any time.
- We may suspend or close an account that breaks these terms or endangers the service or other people. Except in an emergency or where the law requires otherwise, we tell you first and let you export your data.
- If we stop offering Kainen, we tell you at least 30 days in advance so you can export your data.
10. Liability
During early access Kainen is provided as is. To the extent the law allows, we are not liable for indirect losses (lost profits, lost business opportunities). Nothing in these terms excludes our liability for intentional or gross fault, or the rights the law gives consumers. The figures Kainen calculates (costs, durations, estimates) depend on your data and support decisions; they are not professional advice.
11. Changes
We may change these terms. For a significant change we tell you by email and in the app at least 30 days in advance. If you do not agree, you can delete your account before the effective date.
12. Governing law
These terms are governed by the laws of Quebec and the federal laws of Canada that apply there. Any dispute goes to the competent courts of Quebec, subject to consumers' right to go to the court of their own domicile.